Retail's most engaging analyst gives another outstanding performance! Here are 57 essays that will provoke you and your associates to improve, as people as well as professionals. The essays will inspire you with new ideas on topics that range from design and merchants, to travel, speaking out, and of course, customer service. Peter Glen is is a retail actor and activist, who regularly motivates the employees of some of this country's largest and most cutting-edge retailers and service providers. He is the author of two previous books to Encore! and contributes a monthly column to VM+SD: Visual Merchandising and Store Design magazine.
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