ISBN 0 11 330980 5 Author: Office of Government Commerce (OGC) Published: 26 Jan 2006 'ITIL Small-Scale Implementation was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL®. The guidance in ITIL® is equally as applicable to small organisations as it is to large multi-nationalcompanies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the reader is familiar with all the detail of the core ITIL® books, but has an awareness of the terms and approaches suggested by ITIL®. Therefore, while everything in this publication is intended to be useful to those delivering services in small organisations, much of the content will apply whatever the size, circumstance, or situation. Sometimes referred to as ITIL® Lite, this approach is not about which parts of ITIL® are appropriate, but rather an adapted ITIL® approach to delivering an improved service, using all aspects of the guidance tailored to the smaller implementation. This publication addresses the different service management challenges faced by smaller organisations. Armed with the ideas presented in this publication, readers will be able to adapt the ITIL® guidance to deliver benefits in their own, unique, small implementations.
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