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The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent public health workers from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public's health. It is time to take a more advanced approach for cross-functional and long-term improvements that will achieve the systems level results the public deserves.
The purpose of this book, developed by PHF Consultants Grace L. Duffy, John W. Moran, and William Riley, is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help you in the implementation of quality improvement within your agencies. The tools and techniques of QFD and Lean Six Sigma can help problem-solving teams by providing you with insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources you have.
Use the methods in this text to harness the energy, enthusiasm, hard work, and dedication of your organization to make a lasting difference. By effectively expanding the use of QI tools and techniques, you can, and will, improve our nation's health and the health of the many communities you serve.
Hard Cover. 250 pages.
ISBN: 9780873897877
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